What not to put in your tickets.
Ways in which to describe a user, or what a user should do using handy little acronyms and other assorted slang.
Pebkac. Problem exists between keyboard and chair. Simple enough for even the most useless support bob to understand.
RTFM. Read The Fucking Manual. "Why you are waiting for your PC to boot up for the first time, why don't you read the free novel that came with your computer. It is an engaing story about a man named Manual."
PICNIC: Problem in Chair, Not In Computer. See Pebkac.
TAE error: Thomas Alva Edison. aka "computers need electricity to run", or "it works better when it's plugged in/switched on".
ESO: Equipment Smarter (than) Operator. This is more the case than not, sigh.
Fiddler Virus: The condition that makes end-users screw around with their settings and thereby toast their application, computer, and/or network. "I was trying to free up some space on my PC, so I deleted the Windows directory." Yes, it has happened.
RWE: Replace with Etch-a-Sketch. What most users need to have done with their PC's
"DMBW" - Darwin May Be Wrong. Sometimes it really amazes me how many people have managed to survive as long as they have. These are the ones that shock you by finding their way back to work every day.
"IUD" - Irate (or Insane) User Damage. Like the ones that try and mount their new hard drives with three inch drywall screws. These also tend to be the same people that "clean" their PC's using non-standard methods. Like dishwashers.
Starfish: It's got a central body and five extensions, but no brains, and its mouth is also its anus. This type of user has a perpensity towards thinking they can do no wrong. Nevermind the fact that they called you for help. it cannot be their fault. The other ways to describe them are as follows. Fucking Assclown, Fuckwit, Fucktard, and poster child for forced sterilization.
FOBIO - Frequently Outwitted By Inanimate Objects. Good for those who are also known as 12-o'clock flashers - all the VCR's, clocks, etc in the house are flashing 12:00 because they don't know how to set them.
Add these all up and you have your average day on the help desk. Sad really.
That is why I tend to not be SWGaS (Someone who gives a shit).
Pebkac. Problem exists between keyboard and chair. Simple enough for even the most useless support bob to understand.
RTFM. Read The Fucking Manual. "Why you are waiting for your PC to boot up for the first time, why don't you read the free novel that came with your computer. It is an engaing story about a man named Manual."
PICNIC: Problem in Chair, Not In Computer. See Pebkac.
TAE error: Thomas Alva Edison. aka "computers need electricity to run", or "it works better when it's plugged in/switched on".
ESO: Equipment Smarter (than) Operator. This is more the case than not, sigh.
Fiddler Virus: The condition that makes end-users screw around with their settings and thereby toast their application, computer, and/or network. "I was trying to free up some space on my PC, so I deleted the Windows directory." Yes, it has happened.
RWE: Replace with Etch-a-Sketch. What most users need to have done with their PC's
"DMBW" - Darwin May Be Wrong. Sometimes it really amazes me how many people have managed to survive as long as they have. These are the ones that shock you by finding their way back to work every day.
"IUD" - Irate (or Insane) User Damage. Like the ones that try and mount their new hard drives with three inch drywall screws. These also tend to be the same people that "clean" their PC's using non-standard methods. Like dishwashers.
Starfish: It's got a central body and five extensions, but no brains, and its mouth is also its anus. This type of user has a perpensity towards thinking they can do no wrong. Nevermind the fact that they called you for help. it cannot be their fault. The other ways to describe them are as follows. Fucking Assclown, Fuckwit, Fucktard, and poster child for forced sterilization.
FOBIO - Frequently Outwitted By Inanimate Objects. Good for those who are also known as 12-o'clock flashers - all the VCR's, clocks, etc in the house are flashing 12:00 because they don't know how to set them.
Add these all up and you have your average day on the help desk. Sad really.
That is why I tend to not be SWGaS (Someone who gives a shit).
posted by Æ at 1:40:00 AM
2 Comments:
I think you are too smart for the average blog surfer.
Thanks, but I think that I am also far more insane than most blog surfers. But then again, maybe not.
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